Our Billing Policy

By entering into a lesson program with Shadow Creek Farm, you are agreeing to our billing policy:

How do lessons bill?

• Lessons bill 4 weeks at a  time, in advance, to secure your spot.
• You can do bi-weekly billing, however there is a $2 added fee to help offset our costs of payment processor fees.
• Any added lessons, outside of your regular billing program will be billed separately and on an additional invoice. 

What is the lesson cancellation policy?

• We are very booked with lessons and our trainers expect you to show up for the time your scheduled. Just as you expect us to be there to train you.
• If you cancel a lesson with more than 24 hours notice then you have two weeks from that date to make it up. Makeup lessons need to be scheduled with the trainer and will most likely push you to a group lesson to accommodate. Credits are not issued for makeup lessons, billing occurs as usual.
• If you cancel within 24 hours, or a are a no show to your lesson, you will be billed for it. We are obligated to still pay our trainers with little or no notice.
• It is the student/parents job to reach out to the trainer about rescheduling a missed lesson. The trainers have to many students to worry about chasing someone down for a makeup. Please be sure to do this in the makeup window. 
• If you purchase a block of lessons and decide to pause lessons until a later date you will not be refunded. When you purchase your weeks of lessons we are blocking out a trainers time that can not be booked by someone else. 
• Any holiday or any weekend lessons moved due to horse shows must makeup that lesson within two weeks or lose credit for it.
• Taking a weekend lesson spot confirms you are aware that it may have to be moved due to a scheduled show and you agree to make it up within two weeks.

Why was I only billed for my first lesson versus all 4 weeks as stated above?

• We like to be transparent with you. There are times a client start and on both sides we don't feel like we are a good fit for you, and as well, you a good fit for our program.
• By only billing you for one lesson up front, you don't feel committed and we aren't obligated 

When are invoices due?

• The due date for invoices vary based on the service. Lesson invoices are always generated on a Sunday and due within 5 days. Any lessons outside of your regular program will be billed separately and due accordingly.

How can I make payments?

• All invoices must be paid through the QuickBooks invoice. ACH is the preferred method of payment as it greatly reduces our fees and we operate on a slim margin as it is. 
• The only exception to paying via QuickBooks is for a larger payment in excess of $1,000 in which you can pay via check, mailed to our PO Box on the invoice. 

What if I need a payment arrangement?

• We understand and appreciate advance notice so we can work something out for you. Please text the number on the email with your invoice so that we can properly address your concern.