Our Billing Policy
At Shadow Creek Farm we like to keep things simple. Our billing policy is no exception to that!
How do lessons bill?
- Lessons bill 4 weeks at a time, in advance to secure your spot.
- You can do bi-weekly billing, however there is a $2 added fee to help offset our costs of payment processor fees.
- Any added lessons, outside of your regular billing program will be billed separately and on an additional invoice.
What is the lesson cancellation policy?
- We are very booked with lessons and our trainers expect you to show up for the time your scheduled. Just as you expect us to be there to train you.
- If you have a pre-planned vacation we ask for advance notice so that we can help you reschedule to another group slot. If you give appropriate notice and absolutely cannot make something work, we will work with you on a possible credit or other arrangement.
- If you cancel within 24 hours, or a are a no show to your lesson, you will be billed for it. We are obligated to still pay our trainers with little or no notice.
Why was I only billed for my first lesson versus all 4 weeks as stated above?
- We like to be transparent with you. There are times a client start and on both sides we don't feel like we are a good fit for you, and as well, you a good fit for our program.
- By only billing you for one lesson up front, you don't feel committed and we aren't obligated
When are invoices due?
- The due date for invoices vary based on the service. Lesson invoices are always generated on a Sunday and due within 5 days. Any lessons outside of your regular program will be billed separately and due accordingly.
How can I make payments?
- All invoices must be paid through the QuickBooks invoice. ACH is the preferred method of payment as it greatly reduces our fees and we operate on a slim margin as it is.
- The only exception to paying via QuickBooks is for a larger payment in excess of $1,000 in which you can pay via check, mailed to our PO Box on the invoice.
What if I need a payment arrangement?
- We understand and appreciate advance notice so we can work something out for you. Please text the number on the email with your invoice so that we can properly address your concern.
